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Web management

Management & support for e-commerce site or website

Packaged service agreements that include web hosting, management, and support for your website at really advantageous prices.

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Complete service agreement

A web management agreement is a smart investment for many reasons and can, in the long run, be a real money-saver for the company. When you let Exacta Digital manage your e-commerce site or website, you are guaranteed the following benefits;

  • Management and handling of backups in the website and software
  • Hosting on Premium servers
  • Ongoing maintenance and updates of the website
  • A single point of contact for all types of communication with web hosting, server centers, or other third-party providers
  • Issue management for all types of incidents or disruptions
  • Access to our support
  • Advantageous prices for all types of further development of the website

As a contractual customer with web management services from Exacta Digital, you have access to our support department when you need help with your e-commerce store or website. As a customer, you have the option to add 24/7 support throughout the year. Our standardized support hours are from 9:00 AM to 5:00 PM on weekdays, excluding holidays.

Selected customer cases

House of Clouds

Pawpalace

Flygupplevelse

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Hosting and back-ups

An e-commerce store or website needs to have fast loading times, be secure, and available 24/7. With web management services from Exacta, as a customer, you will receive hosting through our Premium servers at Kinsta, which is a groundbreaking provider of server spaces. There are benefits such as 99.9% uptime, a CDN (Content Delivery Network) through Cloudflare, and a Staging environment for website and e-commerce.

With our Premium servers, there are no limitations on the amount of traffic you drive to your website or the resources you need. Today, we host server spaces for companies with tens of thousands of monthly visits to their e-commerce store or website. We would be happy to discuss in more detail all the benefits of hosting your e-commerce store or website through our Premium servers and why we see it as a natural step for all companies looking to enhance their digital presence.

Our web management services include daily backup of your website’s software, settings, configurations, content, and databases. In practice, this means that we take at least one backup of your website every day, which is compressed into a file that can be used to restore your website. If your e-commerce store or website were to experience a security breach or failure, you can always be sure that we can restore it to a previous version.

Maintenance and updates

With web management, you can be sure that your e-commerce store or website, including its extensions and add-ons, is always kept up-to-date. E-commerce stores and websites always operate in systems where the companies behind them continuously release new versions. Keeping your website with its associated extensions, features, and add-ons updated is fundamental to maintaining a healthy, secure, and accessible website.

Maintaining a website means that we take responsibility for keeping your code clean and continuously improving it. A healthy website needs to be maintained from the ground up, which means that the code needs to be continuously reviewed and improved wherever possible.

Frequently asked questions and answers about our support and web management

Is it possible for your web agency to take over my support agreement from another agency?

Of course, it is possible! The important thing is that you first contact us so that we know you want us to take over your support agreement. Then it is up to you whether you want us to contact your current web agency regarding termination and transfer of information, accounts, and other matters related to your website. Here, it is important to keep the notice period in mind. Your current web agency may have a notice period in the agreement, and to avoid having double support agreements, it is a good idea to double-check this.

Do you have any contract period or notice period?

We believe that an honest agreement that benefits everyone involved is more sustainable in the long term than long, fruitless contract periods. For this simple reason, we have chosen to offer favorable notice periods in our agreements.

Do you need to build our website to offer support agreements?

Simply put, no. However, we are committed to and transparent about informing you if your website has obviously neglected design or fundamental technical problems. In other words, this means that we are happy to take over support agreements for any website, but we will draw your attention to anything that we believe needs to be addressed or improved.

Let's talk digital projects!

No project is too big or small for us. An informal chat or email conversation with us is the first step towards a website that delivers results.

Hello! My name is Edvin Uddfalk and I am the head of the agency. Talk projects directly with me on phone 010 - 207 45 16 or email edvin.uddfalk@exacta.se.

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